Frequently Asked Questions

Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website. You can also log into your account to view order status.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and UPI payments. All transactions are secured with industry-standard encryption.

You can modify or cancel your order within 1 hour of placing it, provided it hasn’t been processed for shipping. Contact our customer service team immediately if you need to make changes.

Payment declines can happen due to insufficient funds, incorrect card details, or bank security measures. Please check your card details and contact your bank if the issue persists.

Standard shipping takes 3-5 business days, express shipping takes 1-2 business days, and same-day delivery is available in select metro cities. Processing time is usually 24 hours for most items.

Currently, we only ship within India. We’re working on expanding to international markets. Sign up for our newsletter to be notified when international shipping becomes available.

Yes, we offer free standard shipping on orders over ₹1,500. Orders below this amount have a shipping fee of ₹50. Express and same-day delivery have additional charges.

We offer a 30-day return policy for most items. Products must be unused, in original condition with tags and packaging. Some items like personalized products and perishables cannot be returned.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time for the refund to appear in your account depends on your payment method and bank.